You have the right to withdraw from the purchase contract, without having to announce the reason why you want to return the products, within fourteen (14) calendar days after the products have been delivered to you.
This suggests that you will have to make your decision clear to Prigipo Rendezvous before the end of the 14th day as stated above. For you to actually withdraw from the purchase contract, the following requirements should be met: the product should be in its original, perfect condition, never used in any way, should come in its original packaging with no apparent damages or tears including all of its original components.
Make sure you fill out the Unjustifiable Withdrawal Form you will find here or at the footer of our Site’s homepage and include it in your package or send it via e-mail at firstname.lastname@example.org. Your package must be accompanied by the original receipt or invoice of purchase.
-On made to order jewellery you can get a 80% refund of your orders original value.
-On ready to ship orders and have not received any alteration according to customer's wish, 100% of the purchase value is returned.
Once we receive the jewellery of your order and the go through a quality check we will inform you that we have received them.
The money will be refunded in the same way as it was received buy us in the initial payment within 14 days from the day we received your return. If you choose to receive your refund in another way of that of the original charge, you will be responsible for any extra fees that may arise by that choice.
The delivery expenses for your return is your responsibility and you are free to choose whichever delivery method is available to you. Alternatively, you can deliver the package yourself at our store at Kolokotroni 34, Syntagma, 3rd floor to avoid the delivery altogether.
*www.prigipo.com reserves the right to dismiss the withdrawal if one or more of the above requirements are not met.
You can return any item within 30 days of receiving your original order. For us to accept the return, the product must be in its original condition (not worn), accompanied by the original invoice, receipt of purchase or the gift receipt and in its original packaging. Also, your original order came with a returns note (which you can also find here) that you have to fill out and send us back with the item you want to return. All returns must be addressed to:
Concerning the returns delivery charges, you can refer to the following situations:
– Exchange (you eventually changed your mind)
- For custom made or customised jewellery, our company offers the opportunity to exchange any jewellery with another one within 30 days of delivery with a charge of 20% of its original value. A basic condition for the exchange is that the jewelry is in the same condition in which you receive it and has not been worn. Send us the jewelry for change and the purchase receipt or the change card, to our workshop PRIGIPO, 34 Kolokotroni, 10562, Athens, 3rd floor, tel 2130253687.
- For ready for delivery jewellery our company offers the opportunity to exchange any jewellery with another one within 30 days of delivery. A basic condition for the exchange is that the jewelry is in the same condition in which you receive it and has not been worn. Send us the jewelry for change and the purchase receipt or the change card, to our workshop PRIGIPO, 34 Kolokotroni, 10562, Athens, 3rd floor, tel 2130253687. In this case, after we receive the product and it meets the above conditions, you will receive by e-mail the discount coupon code of equal value of the jewelry you wish to change. Then place a new order with the product you want and fill in the discount coupon code at the place where you will be asked. Shipping costs for the whole process have to be covered by the customer. We inform you that if you have the opportunity to come to the store to make the change, replacement or repair, the process of shipping costs is omitted.
- Changing ring size for the first time is free of charge. In case of change of wedding ring size from a size smaller than 60 to 60 or greater, it is charged with an additional cost of 80 €.
– Wrong product
In this case, after we get back the product you mistakenly received in its original condition, we’ll send out the right one within 3 -5 business days from the delivery. For more details on returns please contact us at +30-2130253687.
– Defective product
If you discover there is a flaw in your Prigipo piece of jewelry within 30 days from delivery, we will replace or repair it with no extra charge (unless this is impossible or requires unjustified expenses on our behalf). You need to send it at PRIGIPO, 34, Kolokotroni St., 3rd floor, 105 62, Athens, Greece. We will send out a replacement within 3 working days from the delivery. If the specific product is out of stock, you will be getting an e-mail informing you about the date of the delivery (maximum period of 10 business days). For more details on returns please contact us at +30-2130253687.
*Note that none of the delivery charges apply if you come down in our store and return your order yourself!
Prigipo lasts for a lifetime
All Prigipo handcrafted jewelry can be repaired. You can contact us and get en estimate on the cost of the repair beforehand and send your beloved piece of jewelry back to our workshop (this delivery will come at your expense) at 34, Kolokotroni St., 3rd floor, 105 62, Athens, Greece, accompanied by the original receipt of purchase or gift receipt and your contact details.
Alternatively, you can bring your Prigipo piece of jewelry at our store yourself (within working hours) and you will be informed about the cost of the repair via telephone or e-mail.