How can I find my ring size?
The most accurate way to measure your ring size is in a jewellery shop with the help of a professional ring size measure tool.
For more information you can see the section Ring Sizing.

How long does to make my order?
Unless stated otherwise in the description of the product, all of our jewellery is made to order. Therefore your order will be ready to ship in 30 calendar days from the payment date. 

What shipping options are available?
Shipments within Greece
Shipments within Attica have an estimated delivery period of 1-2 working days, while for the rest of Greece (mainland or island destinations) delivery period varies from 1-4 working days.
All domestic shipments are made in collaboration with Geniki Taxydromiki.
Shipping cost is € 3.50 for all orders up to 50€. For orders over 50 € delivery is free of charge. You can also collect your order from our flagship store at 34, Kolokotroni St., Syntagma, at no extra cost.
Worldwide shipping
All international orders ship with DHL. Delivery time and cost varies depending on the destination.For orders over 130€ delivery is free of charge.

*Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, etc., for which our company shall bear no liability. *www.prigiporendezvous.com is not to be held liable or responsible for any failure to deliver your order caused by events outside our reasonable control (Force Majeure Event).

What is the return policy?
For all jewellery that is made to order, Prigipo offers the ability to exchange your jewellery with another within 30 days of the delivery date with an additional charge of 20% of its original value. Basic requirement for the exchange is that the jewellery has to be in the same condition that you received and it is not worn. You send us the jewellery you wish to exchange along with your order receipt or the exchange card, to our workshop Prigipo in Kolokotroni 34, 10562, Athens, 3rd floor, tel: 2130253687.

For jewelry that is ready to be shipped, the company provides the opportunity to exchange your order within 30 days from the date of receipt. The sole requirement for the exchange is that the jewelry is in the same condition in which you receive it and has not been worn. You send us the jewelry you wish to exchange and the receipt of the purchase or exchange card, to our workshop PRIGIPO, 34 Kolokotroni, 10562, Athens, 3rd floor, tel. 2130253687.

What types of payment do you accept?
We accept the following payment methods:

All prices shown under the relevant lists of each product include VAT (24%), while www.prigipo.com reserves the right to change prices without notice to the consumers.
All transactions are in Euros (€)

Are my transactions secure?
All credit/debit/prepaid card payment transactions are performed through Viva Wallet.
Viva Online Services recognises the importance of secure transactions and has made all necessary provisions to ensure maximum possible transaction security for all data entered in the website. During all the steps of an online transaction through the website all data is encrypted via Secure Sockets Layer (SSL) based on certificates by Thawte (a Verisign subsidiary).

Can I get a full refund on my order?
On made to order jewellery you can get a 80% refund of your orders original value. On ready to ship orders there is a 100% refund of your orders original value. Once we receive the jewellery of your order and the go through a quality check we will inform you that we have received them. The refund will be made within 2 working days from the date we will receive the jewellery and will be made on your account depending of your way of payment.

How can I cancel my order?
If you wish to cancel your order, please inform us via e-mail on order@prigipo.com within 24 hours from the completion of your order or call on +30 213 025 3687.

What happens if a product has a defect?
If you encounter any problem regarding your order, please contact us at +2130253687 (during the stores opening hours) or via email at order@prigiporendezvous.com.

Can I alter my ring size if not correct?
Changing ring size for the first time is free of charge. In case of change of wedding ring size from a size smaller than 60 to 60 or greater, it is charged with an additional cost of 80 €. Prerequisite is that the ring is in its original condition.

Can I choose a different ribbon on my wedding crowns?
Yes you can change your choice of ribbon after contacting us by calling us at +302130253687 or via e-mail at info@prigiporendezvous.com.

Why does your white gold jewellery have a yellow hue?
We do not add a rhodium platting to our white gold jewellery, therefore the natural colour of the alloy whether 14 or 18 karat gold, maintains a yellow hue that results from the main metal of the final gold alloy, whose natural colour is the well know deep warm yellow. The result is a natural colour that we as designers recommend. Furthermore there is no need for future metal platting of your jewellery.